Refund policy
Last updated 10 October 2026
Simple rules for cancelling and refunds on paid plans. The free plan costs nothing and can be stopped at any time.
Cancelling
You can cancel a paid plan at any time from your account at app.hookandplug.com. Your plan stays active until the end of the period you have paid for, then moves to the free plan. You are not charged again.
Monthly plans
Monthly payments are not refunded for partly used months. If you were charged after cancelling, or charged twice, email us and we will refund it.
Yearly plans
If you are not happy, ask for a refund within 14 days of a yearly payment and we will refund it in full. After 14 days, yearly payments are not refunded, but you can cancel so the plan does not renew.
When we refund automatically
- If we stop offering the service, we refund any prepaid, unused period.
- If the service is unavailable for a long period because of a fault on our side, we will offer a credit or refund for that time.
Your legal rights
This policy does not take away any right to a refund that the law in your country gives you.
How to ask
Email [email protected] from your account’s address. Refunds go back to the original payment method through Stripe, usually within 5–10 business days.